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FAQ
Booking is simple. Appointments can be made online via our booking system or by getting in touch with us directly. If you’re unsure which service to book, we’re always happy to help.
Yes. A skin test is required for all new colour clients and must be carried out at least 48 hours before your appointment. This is a non-negotiable part of our colour policy and is in place to ensure your safety.If a skin test has not been completed within the required timeframe, we will be unable to proceed with your colour service and your appointment may need to be rescheduled. You can book this via Book Now.
We recommend a consultation for all new colour clients, We recommend doing this when having you’re patch test .This gives us the opportunity to discuss your goals, assess your hair, and create a bespoke plan tailored to you.
You can find our studio address, parking details, and travel information on the Location page of our website. If you have any difficulty finding us, please don’t hesitate to give us a call we’ll be happy to guide you to the studio.
Yes. Our studio is fully wheelchair accessible and has an accessible toilet, ensuring every client can enjoy a comfortable and welcoming experience.
Yes. We understand that everyone enjoys their salon experience differently. If you’d prefer a quieter appointment with minimal conversation, simply let us know when booking or mention it to your stylist when you arrive. We’ll be happy to accommodate your preference, ensuring you can relax and enjoy your time in the studio.
Please arrive on time and feel free to bring along inspiration images we love collaborating to create your perfect look. Where you hair as it is and there is a seated waiting area.
If you’re running behind, please let us know as soon as possible. We’ll always do our best to accommodate you, although significant delays may require your appointment to be adjusted or rescheduled to respect the time of other clients.
To help us accommodate all of our clients, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. Changes made within 48 hours of your appointment will result in the loss of your booking deposit.
Appointments require a booking fee to secure your reservation. This is deducted from your final appointment total and is non-refundable if our cancellation policy is not met.
We accept all major debit and credit cards, contactless payments, and cash.
We proudly use L’Oréal Professionnel colour, chosen for its exceptional performance, beautiful results, and commitment to hair health. Alongside our colour range, we work with a carefully curated selection of premium professional styling and care brands to ensure every finish is tailored to your hair’s individual needs. Your stylist will also be happy to recommend the best products to help you maintain your hair at home.
This varies from person to person and depends on your hair colour, the service you’ve had, and how much maintenance you’re happy with. Whether you’re covering regrowth, refreshing blondes, or maintaining a lived-in colour, your ideal appointment schedule will be unique to you.Your colourist will recommend a personalised maintenance plan and advise when to book your next appointment to keep your hair looking its best.


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