Question 1

How do I book an appointment?

Accepted Answer

Booking is simple. Appointments can be made online via our booking system or by getting in touch with us directly. If you’re unsure which service to book, we’re always happy to help.

Question 2

Do I need a skin test before my colour appointment?

Accepted Answer

Yes. A skin test is required for all new colour clients and must be carried out at least 48 hours before your appointment. This is a non-negotiable part of our colour policy and is in place to ensure your safety.If a skin test has not been completed within the required timeframe, we will be unable to proceed with your colour service and your appointment may need to be rescheduled. You can book this via Book Now.

Question 3

Do I need a consultation?

Accepted Answer

We recommend a consultation for all new colour clients, We recommend doing this when having you’re patch test .This gives us the opportunity to discuss your goals, assess your hair, and create a bespoke plan tailored to you.

Question 4

Where is the studio located?

Accepted Answer

You can find our studio address, parking details, and travel information on the Location page of our website. If you have any difficulty finding us, please don’t hesitate to give us a call we’ll be happy to guide you to the studio.

Question 5

Is the studio wheelchair accessible?

Accepted Answer

Yes. Our studio is fully wheelchair accessible and has an accessible toilet, ensuring every client can enjoy a comfortable and welcoming experience.

Question 6

Do you offer quiet appointments?

Accepted Answer

Yes. We understand that everyone enjoys their salon experience differently. If you’d prefer a quieter appointment with minimal conversation, simply let us know when booking or mention it to your stylist when you arrive. We’ll be happy to accommodate your preference, ensuring you can relax and enjoy your time in the studio.

Question 7

What should I do before my appointment?

Accepted Answer

Please arrive on time and feel free to bring along inspiration images we love collaborating to create your perfect look. Where you hair as it is and there is a seated waiting area.

Question 8

What if I’m running late?

Accepted Answer

If you’re running behind, please let us know as soon as possible. We’ll always do our best to accommodate you, although significant delays may require your appointment to be adjusted or rescheduled to respect the time of other clients.

Question 9

What is your cancellation policy?

Accepted Answer

To help us accommodate all of our clients, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. Changes made within 48 hours of your appointment will result in the loss of your booking deposit.

Question 10

Do I need to pay a booking fee?

Accepted Answer

Appointments require a booking fee to secure your reservation. This is deducted from your final appointment total and is non-refundable if our cancellation policy is not met.

Question 11

Which payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards, contactless payments, and cash.

Question 12

What products do you use?

Accepted Answer

We proudly use L’Oréal Professionnel colour, chosen for its exceptional performance, beautiful results, and commitment to hair health. Alongside our colour range, we work with a carefully curated selection of premium professional styling and care brands to ensure every finish is tailored to your hair’s individual needs. Your stylist will also be happy to recommend the best products to help you maintain your hair at home.

Question 13

How frequently should I colour my hair?

Accepted Answer

This varies from person to person and depends on your hair colour, the service you’ve had, and how much maintenance you’re happy with. Whether you’re covering regrowth, refreshing blondes, or maintaining a lived-in colour, your ideal appointment schedule will be unique to you.Your colourist will recommend a personalised maintenance plan and advise when to book your next appointment to keep your hair looking its best.

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