Terms & Conditions
Booking & Deposits
A booking deposit is required for selected services to secure your appointment. Your deposit will be deducted from your final bill.
Cancellation & Rescheduling
We kindly ask for a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment. Changes made with less than 48 hours’ notice will result in the loss of your booking deposit.
Long Appointments
Appointments requiring a significant amount of time, including balayage, colour transformations, colour corrections, and hair extension services, may require full payment in advance. Where a long appointment is cancelled, rescheduled with less than 48 hours’ notice, or not attended, we reserve the right to retain any payment made or charge up to the full appointment fee, reflecting the time reserved exclusively for you and the loss incurred where we are unable to fill the appointment.
Late Arrivals
If you are running late, please let us know as soon as possible. We will always do our best to accommodate you; however, late arrival may result in your appointment being shortened or rescheduled. Full charges may still apply.
Colour Services & Skin Testing
A skin test is required for all new colour clients and must be carried out at least 48 hours before your appointment. This is a non-negotiable part of our colour policy and is in place to ensure your safety. If a skin test has not been completed within the required timeframe, we will be unable to carry out your colour service, and your appointment may need to be rescheduled.
Consultations
Please ensure you disclose any previous colour history, allergies, medications, pregnancy, or medical conditions that may affect your service. This allows us to tailor your appointment safely and achieve the best possible results.
Colour Corrections
Corrective colour appointments can be unpredictable and may require multiple appointments to achieve your desired result while maintaining the health and integrity of your hair. Results cannot always be guaranteed in a single visit.
Pricing
Our prices are a guide and are tailored to each client’s individual hair needs. Following your consultation, your stylist will provide a personalised quote based on the service required, your hair’s length, density, condition, and the time needed to achieve your desired result. We will always discuss and agree your quote before your service begins.
Age Policy
In line with industry best practice, we do not provide hair colouring services to anyone under the age of 16. Valid identification may be requested where appropriate.
Clients under the age of 16 receiving non-colour services must be accompanied by a parent or legal guardian.
Personal Belongings
While every care is taken, personal belongings are brought into the studio at the owner’s risk. We cannot accept responsibility for any loss or damage.
Satisfaction Policy
Your satisfaction is incredibly important to us. If you have any concerns regarding your service, please contact us within seven days of your appointment so we have the opportunity to assess and resolve the issue.
Refund Policy
Due to the nature of our services, we do not offer refunds on completed services. However, if you have any concerns about your appointment, please contact us within seven days so we have the opportunity to assess and, where appropriate, rectify the issue.
Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015.
Right to Refuse Service
Due to the nature of our services, we do not offer refunds on completed services. However, if you have any concerns about your appointment, please contact us within seven days so we have the opportunity to assess and, where appropriate, rectify the issue.
Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015.
Photography
From time to time, we may take photographs or videos of your hair for our portfolio, website, and social media. We will always ask for your permission before capturing or sharing any images.
Expected ResultsÂ
Every head of hair is unique. Whilst we will always strive to achieve your desired result, some colours and transformations may require multiple appointments to achieve your goal safely while maintaining the health and integrity of your hair.
Previous Colour History
Please ensure you disclose your full hair history during your consultation, including any previous salon colour, home colour, box dye, henna, keratin treatments, perms, relaxers, or extensions. Failure to provide accurate information may affect the outcome of your service, and we cannot accept responsibility for results where relevant information has not been disclosed.